System Integration

Managed Services

Managed service is a business model in which the customer transfers day-to-day ICT related management responsibility to Telelink in order to achieve improved, effective and efficient operations

Managed service is a set of services, rules and procedures for 24/7/365 remote support, constant monitoring, precise diagnostic and timely troubleshooting. Telelink as a Managed Service Provider guarantees requested by the customer level of services by strict Service Level Agreement (SLA).

There are many benefits both for business and IT management the most important of which are:

- Reduced overall costs

- Reducing risk, increasing competencies

- Increased Productivity

- Enhanced ROI through minimizing upfront investment

- IT staff focused on delivering value and advantage to the core business of the company.

Managed WAN

Managed LAN

Managed Security

Managed Unified Communication

Managed WAN

With Managed services WAN Telelink enables mobile workers and geographically dispersed remote branch offices to cost-effectively and securely connect to enterprise intranets or extranets using the service provider's shared IP networks, a partner's network, or the Internet. Although the connection is made over a shared network, the customer can have the same management and security policies as a private network. The scope of Managed WAN services includes:

- Assessment, design, and installation services

- 24x7 monitoring and management

- ITIL based service desk (Helpdesk) available around the clock by phone, mail, web

- Fault Management-helps to preempt, correlate, register and respond to event alarms (provided by the monitoring system) that leads to faster response to faults and faster turnaround time to restore service to normal business operations

- Configuration Management;

- Change Management - applies register and control over changes (planned or unauthorized) to the network

- Security Management - all activities related to managing customer services are applied to security policy and methods that ensure no security threads to the customer and exposing of private confidential data neither to the public nor to the MSP itself.

- Monthly statistics reporting

- On-site troubleshooting

- Periodical on-site maintenance (two, three, four times per year)

- Proactive system health check

- Network optimization

- Performance management and capacity planning

- Service Level Agreement with fixed reaction and restoration times

- Strict metrics MTTN, MTTR, MTRS

Additional

benefits

Support and manage large enterprise deployments, overcoming the limits to scalability inherent in a CPE based VPN architecture.
Securely interconnect customer sites between provider edges across the network core in order to deliver secure on-net and off-net remote VPN access through IPSec tunnels. This security is possible because a network-based IPSec VPN originates and terminates in the service provider network.
Reduce costs and operational demands because there is little need for provisioning individual customer devices when VPN services are delivered directly from the network.

Offer an expanded VPN service portfolio that includes full integration of remote access VPNs with site-to-site VPNs as well as service options such as QoS priorities and service-level agreements (SLAs).

back to the beginning

Managed LAN

With Managed LAN services Telelink provids extended support to all LAN network equipment, needed to complete local data communications for the office. Effective and converged 10/100/1000Mbit/s communication link is supplied and supported to the customer end equipment (workstation, phone etc.)

With the increasing popularity of such applications as VoIP and mobility, LANs are getting so complex and so critical that companies increasingly are handing them over to experts to run. Managed LAN service will bring up faster problem solving, better service, capacity monitoring and planning and increased service availability monitoring and preventive maintenance. The scope of Managed LAN services includes:

- Assessment, design, and installation services

- 24x7 monitoring and management

- ITIL based service desk (Helpdesk) available around the clock by phone, mail, web

- Fault Management; It combines Incident and Problem management; it helps to preempt, correlate, register and respond to event alarms (provided by the monitoring system) that leads to faster response to faults and faster turnaround time to restore service to normal business operations

- Configuration Management; Configuration management is a complicated, time-consuming task that is often neglected, especially in a large enterprise environment. Customized specialist tools are often required to retrieve configuration management information from devices deployed in an environment.

- Change Management; It applies register and control over changes (planned or unauthorized) to the network

- Security Management; All activities related to managing customer services are applied to security policy and methods that ensure no security threads to the customer and exposing of private confidential data neither to the public nor to the MSP itself.

- Monthly statistics reporting

- On-site troubleshooting

- Periodical on-site maintenance (two, three, four times per year)

- Proactive system health check

- Network optimization

- Performance management and capacity planning

- Service Level Agreement with fixed reaction and restoration times

- Strict metrics MTTN, MTTR, MTRS

Additional

benefits

High availability—A redundant path should be provided for the traffic in case of device or link failure.
Scalability—The architecture should accommodate the addition of more users and services without major changes to the infrastructure.
Security—The network should be secure to exclude unauthorized users and prevent malicious attacks.
Manageability—The network should be simple to deploy, troubleshoot, and manage without compromising high availability, security, and scalability.

back to the beginning

Managed Security

Managed Security services are proven to be necessary milestone for companies that operate with important and confidential information and basically every data piece that needs to be protected. Customers for the Managed Security are offered 24x7 monitoring and visibility of the network, strict SLA metrics, and great range of statistics and repots and personal role-based access to the monitoring system itself.

The Managed Security service includes all hardware, software and services, delivering a complete end-to-end solution. Features of the offering can be summarized as:

· 24x7 monitoring and management

· Increased security

· Access to security expertise

· Reduced operating and capital expenses

· Access to the latest security technologies

· Increased time and resources to devote to core business

· Improved efficiency of in-house IT staff

· Faster deployment of security solutions

· Assessment, design, and installation services

· Monthly statistics reporting

· Periodical on-site maintenance (two, three, four times per year)

· Proactive system health check

· VPN and crypto enhancements

· Network optimization

Telelink’s Managed Security program includes the following categories

· Perimeter security

· Firewall

· Intrusion Detection

· Intrusion Prevention

· Proactive security

· Anti-Spam

· Anti-Virus

· AAA systems

The service capabilities of Managed security include but are not limited to:

· Network Address Translation (NAT)

· Demilitarized Zone (DMZ)

· Stateful Traffic Inspection

· Authentication Proxy

· Transparent Firewall

· URL Filtering

· DoS attacks detection

· Voice Security

· Intrusion Detection

· Signature Management with IPS

· Role based access control to security devices

back to the beginning

Managed Unified Communication

Converged networks that use IP to send data, voice, and video across a single network channel help enable greater collaboration, simplify network management, and reduce operating costs. For users, converged communications hold the promise of greater productivity, flexibility, convenience, efficiency, and network security-at lower cost.

Unlike standalone solutions and point products, Managed Unified Communications solution integrates voice, video, mobility, and data, adding structure and intelligence to nearly every aspect of business communications. Integrated applications include:

• Highly secure IP communications

• Collaboration

• Unified messaging

• Mobility

• Video and rich-media conferencing

• Contact Center

The benefits of Managed Unified Communication from Telelink include the following:

• Reduced telecommunications costs, connectivity charges, and calling charges for voice traffic within the enterprise

• Increased productivity through quick and secure access to vital business data and communications

• Increased deployment and configuration flexibility

• Simplified management and deployment of new services

• Easy scalability, suitable for all sizes of companies

• Reduced infrastructure, management, and monitoring costs

• Reduced costs for teleworkers

• Lower TCO

The Managed UC service includes all hardware, software and services, delivering a complete end-to-end solution composed of the following major components

· Assessment, design, and installation services

· 24x7 monitoring and management

· ITIL based service desk (Helpdesk) available around the clock by phone, mail, web

· Fault Management; It combines Incident and Problem management; it helps to preempt, correlate, register and respond to event alarms (provided by the monitoring system) that leads to faster response to faults and faster turnaround time to restore service to normal business operations

· Configuration Management; Configuration management is a complicated, time-consuming task that is often neglected, especially in a large enterprise environment. Customized specialist tools are often required to retrieve configuration management information from devices deployed in an environment.

· Change Management; It applies register and control over changes (planned or unauthorized) to the network

· Security Management; All activities related to managing customer services are applied to security policy and methods that ensure no security threads to the customer and exposing of private confidential data neither to the public nor to the MSP itself.

· Monthly statistics reporting (performance, availability, CDR etc.)

· On-site troubleshooting

· Periodical on-site maintenance (two, three, four times per year)

· Proactive system health check

· Network optimization

· Quality of Service (Packet Loss, Jitter, Delay are minimized)

· Performance management and capacity planning

· Service Level Agreement with fixed reaction and restoration times

· Strict metrics MTTN, MTTR, MTRS